Augmego Privacy Policy

Effective Date: April 1st, 2025

Last Updated: April 1st, 2025

At Augmego, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our WebGL-based virtual world platform.

By using Augmego, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect information in several ways:

a. Information You Provide Directly

Account Information: Username, email address, password (hashed), profile information, and any other information you provide when creating or updating your account.
User-Generated Content: Any content you create, share, upload, or post within the platform, including 3D models, textures, worlds, and communications with other users.
Payment Information: Billing address, payment method details (processed securely through third-party payment processors), and transaction history for premium services.
Communications: Messages, support requests, feedback, and any other communications you send to us.
Survey and Feedback Data: Responses to surveys, user research, and feedback forms.

b. Information Collected Automatically

Device Information:
- Device type, model, and operating system
- Browser type, version, and language settings
- Screen resolution and display settings
- Hardware capabilities (GPU, CPU, memory)
- Unique device identifiers
Usage Data:
- Time spent in the platform and specific features
- Pages visited, buttons clicked, and interactions
- Performance metrics and error logs
- Session duration and frequency
- Feature usage patterns and preferences
Location Data:
- IP address and general geographic location (city/region)
- Time zone information
- Network information (ISP, connection type)
Technical Data:
- WebGL capabilities and performance metrics
- Network latency and connection quality
- Crash reports and error logs
- Security logs and access attempts

c. Media Access (Optional)

Some features may request access to your camera and/or microphone for voice chat, video calls, or content creation. This access is:

Always optional and requires your explicit permission
Not stored unless you explicitly choose to save recordings
Processed locally when possible to protect your privacy
Subject to the same security measures as other data

d. Information from Third Parties

We may receive information from third-party services you choose to connect:

Social media platforms (if you choose to link accounts)
Payment processors (transaction confirmations)
Analytics and advertising partners
Authentication providers

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
Contract Performance: To provide our services and fulfill our obligations under our Terms of Service
Legitimate Interests: To improve our services, prevent fraud, ensure security, and analyze usage patterns
Legal Compliance: To comply with applicable laws and regulations

3. How We Use Your Information

We use your information for the following purposes:

a. Service Provision

Provide, maintain, and improve our platform and services
Enable user interactions and social features
Process payments and manage subscriptions
Provide customer support and respond to inquiries
Enable content creation and sharing features

b. Platform Improvement

Analyze usage patterns to improve user experience
Monitor performance and fix technical issues
Develop new features and functionality
Conduct research and analytics
Optimize platform performance and reliability

c. Security and Safety

Protect against fraud, abuse, and security threats
Enforce our Terms of Service and community guidelines
Investigate and prevent illegal or harmful activities
Maintain platform integrity and user safety

d. Communications

Send service-related notifications and updates
Provide important security and policy updates
Send marketing communications (with your consent)
Respond to your inquiries and support requests

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

We may share information with trusted third-party service providers who assist us in operating our platform:

Cloud hosting and infrastructure providers
Payment processors and billing services
Analytics and performance monitoring services
Customer support and communication tools
Security and fraud prevention services

These providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

We may disclose information when required by law or to:

Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or the public
Investigate or prevent illegal activities
Enforce our Terms of Service

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

We may share information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to enhance your experience:

Essential Cookies: Required for basic platform functionality and security
Performance Cookies: Help us understand how you use our platform to improve performance
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into platform usage and user behavior

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your information for different periods depending on the type of data:

Account Information: Retained while your account is active and for 30 days after account deletion for security purposes
User-Generated Content: Retained while your account is active, deleted within 30 days of account deletion unless shared with other users
Usage Data: Retained for up to 2 years for analytics and improvement purposes
Payment Information: Retained as required by law and payment processor requirements (typically 7 years)
Support Communications: Retained for up to 3 years for quality assurance and support purposes

We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by relevant data protection authorities
Other appropriate safeguards as required by applicable law

8. Children's Privacy

Augmego is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will:

Immediately delete the information
Terminate the child's account
Notify parents or guardians if contact information is available

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

a. Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format
Request information about how we process your data

b. Correction and Deletion

Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing in certain circumstances

c. Objection and Withdrawal

Object to processing based on legitimate interests
Withdraw consent for processing that requires consent
Opt out of marketing communications

d. Automated Decision Making

You have the right to request human review of any automated decision-making processes that significantly affect you.

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

11. Data Breach Notification

In the event of a data breach that poses a risk to your personal information, we will:

Notify affected users within 72 hours of discovery
Report the breach to relevant authorities as required by law
Take immediate steps to contain and remediate the breach
Provide guidance on steps you can take to protect yourself

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

Post the updated policy on our website
Update the "Last Updated" date
Notify you of material changes via email or platform notification
Obtain consent for any changes that require it

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices:

General Inquiries: friends@augmego.com