Help & Support
Get help with Augmego, your account, and player safety.
Contact Us
Email [email protected]. Include your player name, device model, app version, and a description of the problem. Never include your password, sign-in codes, or identity documents.
Signing In
Use the same Apple or Google login you used to create your player. If you connected additional logins in Account, those can also open the same player. An internet connection is required to sign in and play.
Report or Block a Player
Open Friends from Home, find the player, and choose Report or Block. Reports are sent to Augmego moderation. You can also contact [email protected] about inappropriate content or a safety concern. Blocking and world access settings help you control who can interact with you.
Delete Your Account
Open Home, then Account, then Delete account. Reconfirm a connected login and review the permanent deletion before confirming. The app shows progress while deletion completes. If you cannot access your account or need help with a pending deletion, email [email protected].